If you still have the original money order, you can mail it to us along with your proof of purchase (receipt stub attached to the left side of your money order or written verification from place of purchase), and we’ll send you a free replacement. For full details, head to our Claim Center.

If you don’t have the original, we must wait 45 days from the purchase date to begin processing a refund, which includes a $25 fee. For full details, head to our Claim Center.

Once we receive your original money order, we’ll process your claim and send you a replacement.

We’ll begin to process your claim 45 days after the purchase date if the money order has not been cashed.

File online using our claim form.

Having trouble with the online form? Call our customer service line at 800-736-9212, leave your name and mailing address, and we’ll mail the form to you.

Call our customer service line at 800-736-9212 (Monday–Friday, 7 AM–4 PM).

We recommend regular mail. Overnight or certified mail involves special handling which may delay your processing.

No, we do not have a retail location. For contactless options for filing your claim see “How do I file a claim for a refund?”

We’ll send confirmation to the email address you provided.

• If your claim is approved, no further action is needed.
• If your claim is rejected, we’ll email you the reason. Please read carefully and resubmit if applicable with the corrected information.

You’ll need to send a copy of the receipt stub attached to the left side of your money order or written verification from place of purchase.

Your refund will be issued as a money order, which can be deposited or cashed just like the original.

No. All refund and replacement requests must be submitted through NAMOC. See “How do I file a Claim for a Refund” for options on how to file your claim.

Mail the pieces you have with your proof of purchase along with your name, address, city, state, zip, and e-mail address to:

North American Money Order Co., Inc.
P.O. Box 1208
Alpharetta, GA 30009-1208 .

Keep a copy of everything you send for your records.

If your money order has been lost or stolen you may not be able to recoup your losses. To try and recover your funds, follow these steps:

1. File a police report and be sure to include the money order number.
2. Once you have a case number, fill out this form.
3. Enter your case number at the bottom of the form.

We cannot process stolen claims without a police case number.